Privacy Policy

Changes to our Privacy Policy – Applicable law and practices change over time. If we decide to update our policy, we will post these changes on our website. We strongly encourage you to read our Policy and regularly check for any changes. This policy was last modified in August 2019.

The Grazing Company is committed to protecting and respecting your privacy. Please read the following to understand our views and practices regarding your personal data and how we will treat it. Please also read our terms and conditions. This Privacy Policy is applicable exclusively to our site, and not to other websites that may be viewed via links present on this site. The Grazing Company is managed by Natalie Best, Epping, Essex.

We will ensure your data is kept safe.

This Privacy Policy will explain why we require your personal data and how it will be used.

• We only use your personal data to enhance your experience.
• We will protect your personal data.
• We will always communicate clearly in a way in which is easily understood.
• We will not spam. You will be able to decide how often you hear from us.
• We will only keep your information when necessary – if we do not need use your personal data, we will delete it.

At The Grazing Company we view it of high importance to protect the privacy and security of our customers. If you have any questions, please contact us at info@grazingco.uk.

How your information will be used by us

We will be using your personal data in different ways and the function we perform will depend on the information we require. We will be using your name and contact details to:

• Send you messages via post, text or email. We must use this data to contact you.
• To manage and protect our site security, particularly to detect and prevent fraud.
• Sending you messages regarding your order by your preferred contact, e.g. text or email. We use this information to perform our contract with you to notify you regarding the status of your order and delivery.

We will be using your payment information to:

This means your card’s security/CCV code. We will not keep these details.

• To take payment to process your order and if necessary, let us provide a refund.
• To manage our sites security by detecting fraudulent transactions.

When users visit and view the site, we do not generally collect personal data, save as to ‘browsing data’. This platform which the site is made available to users automatically records some browsing data, such as the name of the internet access provider, the site of origin, pages visited, date and duration of the visit etc. Such information allows you to access the site and use certain services, through this browsing data may also be aggregated and then used by us anonymously to test that the site is functioning properly.

Sharing your data

We will not sell any of your personal individual data which we hold to third parties – this includes but is not limited to your name, address, email address or payment information. However, there are times when it will be necessary to share your data. This is our statement which explains the categories of third parties we will share your data with in order to deliver our services to you.

• Companies that are involved in getting your order to you, i.e. suppliers, courier services, independent seamstress and payment service providers.
• Companies who provide us services which help our business function such as marketing agencies, advertising partners and website hosts.
• Credit reference agencies and fraud prevention agencies if necessary, so we can help tackle fraud.
• Companies approved by you, such as social media sites (if you choose to link your accounts to us).

In any case, we undertake to provide such third parties only with the data necessary to perform the duties and activities assigned to them. We also undertake to do everything in our power to ensure that these companies use the data received exclusively for the purposes indicated by us and in compliance with the applicable regulations on personal data processing.

Marketing

If, at the time of registering for your account or processing your order with us, you opt-in and consent to our marketing messages, we will send you information via email and text to keep you up to date of new promotions and help you see our products.

If you no longer want to receive marketing messages, you can easily stop them at any time. You may object to any further use of your personal information, such as for direct marketing purposes, by contacting us using the contact details available on our website or writing to us at info@grazingco.uk. You are also free at any time to opt-out of receiving such communications by responding to any promotional email to unsubscribe. You will then be opted-out of this marketing. Once you do this, we will update your account to ensure that you don’t receive further marketing messages. Please note that, it might take up to 48 hours for our systems to be updated, so you might get messages from us while we process your request. Stopping marketing messages will not stop service communications (such as order updates).

Your rights

Under the General Data Protection Regulations (GDPR) you are provided statutory rights, we are obliged to inform you these rights include:

• The right to be informed about how your personal information is being used (as per our Privacy Notice).
• The right to access the personal information we hold about you (this is by a free subject access request).
• The right to rectify inaccurate personal information we hold about you.
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
• The right to stop direct marketing messages, which is explained at paragraph 4, and to withdraw consent for other consent-based processing at any time.
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.

If you wish to exercise any of these rights, have a complaint, or just have questions, please contact us.

Connection to third-party websites and services

This site may contain banners, advertising messages and advertisements of third parties. By accepting the offers from such third parties, you may access these web pages at your own risk as they are not linked to the provisions in this Privacy Policy.

Changes to this document

This Privacy Policy may be reviewed and amended in order to comply with new legal provisions or altered procedures for data processing. We will promptly inform you of any update by publishing it in this section of the site and if significant changes are made we will contact you at the email address you have provided to send a copy, so you are able to see any changes to the Privacy Policy before continuing to use our service.

Security

We employ security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, however, the transmission of information using Wi-Fi networks and cellular data networks may not be completely secure and we cannot guarantee the security of data transmitted to us using our website.

Keeping your data

We will store your data for as long as you hold an account with us, as long as is needed to provide our service to you, or (in the case of any contact you may have with us) for as long as is necessary to provide support. We will store your personal data securely for the duration of your contract with us and 6 months after the date of the goods being provided to you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required.

Cookies Policy

Cookies are small files of data that are downloaded onto your electronic device used to access websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer. If you would like to learn more about cookies in general, you can visit www.allaboutcookies.org.

Cookies help us to provide you with a good experience when you browse this website. We do not use cookies to collect or record information such as your name, address or payment details. We use cookies on this website for the following main purposes:

• For technical purposes essential for the operation of this website.
• To distinguish you from other users of this website, so we can personalise your shopping experience; and
• To collect statistical information about how visitors, use this website, so we can improve the way this website works and measure the success of competitions and campaigns.
• Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.

By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. If you do not consent, you must either disable cookies or refrain from using this website.

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